Support Services
Client Support
Even with our technological advancements and growth over the years, service remains Alere’s top priority. An experienced, responsive Client Services Department offers prompt, courteous assistance at all times. more…
Collection Site Management
Alere maintains a dedicated Collection Site Management Department with a vast network of reliable collection sites throughout the U.S. and Canada. Over 10,000 active, preferred, and clinic service centers are available to accommodate your substance abuse testing and occupational health needs. more…
IT Support/Consulting
In the current data-dependent world, businesses demand the highest possible returns on their technology investments. The Substance Abuse Testing division of Alere meets such demands through our Information Technology services and helps clients make the most of their IT investments. more…
Litigation Support
Along with standard client support, Alere also provides litigation support. Should this need arise, a client may choose from one of several options to attest to the procedures and methodology used in conjunction with the requirement for your substance abuse testing program. more…
Training Services
Alere offers a training curriculum that includes a myriad of topics from drug information to result interpretation and can provide customized training on your specific processes and procedures. more…
Random Selection
Random testing is the process of selecting individuals by chance from an existing roster and testing them without advance notice. It is the most effective tool used in maintaining a drug-free environment. more…
Paperless Billing
Alere offers Paperless Billing that clients can receive via email, rather than through a mailed paper invoice. more…
